exactly what you need
We are a digital agency that puts customer experience at the heart of all we do. We have a formidable pedigree across eCommerce, website and mobile, and from our CX practice to our creative design and technical development, all our conversations start by first understanding your customers’ expectations. This focus delivers ROI and has helped one of our clients win a DXA Gold Award for Best Online User Experience.
We’ll help you enrich your customer journey insights, and create a customer-evidenced UX design that improves results. Our customer-centred approach helps clients remove any guesswork, enable personalisation and mature their digital strategy.
Our clients include major brands with a global presence, and our services range from small projects, improving UX design or customer insight, to design-and-build for digital campaigns and innovations, or a complete integrated CMS re-platform.
We also provide Continuous Improvement. With our account manager working to an annual roadmap, we ensure your ongoing support and digital optimisation is both customer-centred and aligned to your business strategy.
our areas of expertise
our project approach
We are an experienced team comfortable working in an Agile framework helping clients to iterate their website design and build. So if you are familiar working with Product Backlogs, Epics, User stories, and Tasks across a defined Sprint Plan – you are in good company. Equally, for businesses that prefer a more sequential Waterfall project methodology, we can help you through the process from Discovery and Specification to Design, Construction and beyond.
Regardless of the approach, all projects benefit from good planning. At profound we are well-known for our intensive planning-led project approach that ensures a right-first-time delivery. We involve not just our senior team on every project, but you also have access to the designers and developers doing the work for smoother communication.