exactly what you need
We are a digital agency that delivers faster time-to-value, putting customer experience at the heart of all we do.
Digital and Marketing heads want more agility, freedom and flexibility to create a compelling and consistent customer experience. We help make that happen in 3 ways:
Customer Experience Transformation
We provide strategy and research on personas, customer journeys and behaviours to give you evidence-based insights. This removes bias and opinion about your customers, and better informs your UX design.
We design and build websites and ecommerce sites using next-generation systems that give freedom at the frontend for your marketers and a headache-free IT architecture.
We provide ongoing Continuous Improvement through a roadmap of test-and-learn optimisation and digital campaign support to keep your brand engagement and conversions high.
our areas of expertise
our project approach
We are an experienced team comfortable working in an Agile framework helping clients to iterate their website design and build. So if you are familiar working with Product Backlogs, Epics, User stories, and Tasks across a defined Sprint Plan – you are in good company. Equally, for businesses that prefer a more sequential Waterfall project methodology, we can help you through the process from Discovery and Specification to Design, Construction and beyond.
Regardless of the approach, all projects benefit from good planning. At profound we are well-known for our intensive planning-led project approach that ensures a right-first-time delivery. We involve not just our senior team on every project, but you also have access to the designers and developers doing the work for smoother communication.