exactly what you need

We are a digital agency that puts customer experience at the heart of all we do. We have a formidable pedigree across eCommerce, website and mobile, and from our CX practice to our creative design and technical development, all our conversations start by first understanding your customers’ expectations. This focus delivers ROI and has helped one of our clients win a DXA Gold Award for Best Online User Experience.

We’ll help you enrich your customer journey insights, and create a customer-evidenced UX design that improves results. Our customer-centred approach helps clients remove any guesswork, enable personalisation and mature their digital strategy.

Our clients include major brands with a global presence, and our services range from small projects, improving UX design or customer insight, to design-and-build for digital campaigns and innovations, or a complete integrated CMS re-platform.

We also provide Continuous Improvement. With our account manager working to an annual roadmap, we ensure your ongoing support and digital optimisation is both customer-centred and aligned to your business strategy.

our project approach

We are an experienced team comfortable working in an Agile framework helping clients to iterate their website design and build. So if you are familiar working with Product Backlogs, Epics, User stories, and Tasks across a defined Sprint Plan – you are in good company. Equally, for businesses that prefer a more sequential Waterfall project methodology, we can help you through the process from Discovery and Specification to Design, Construction and beyond.

Regardless of the approach, all projects benefit from good planning. At profound we are well-known for our intensive planning-led project approach that ensures a right-first-time delivery. We involve not just our senior team on every project, but you also have access to the designers and developers doing the work for smoother communication.



To start, we define your business objectives and the required project outcomes, culminating in a high-level scope for the project.



Next we work out how the project will be delivered. We provide wireframes (where relevant) and iron out the technical details. Best to have all the key-stakeholders involved at this point.



The project then gets put together through design & development. This will be run by an expert Project Manager.



We test, test, test again. Then we go-live and do some more testing. We can also do soft and hard launches for larger scale projects.

our project highlights

profound client apollo detectors

“We selected profound as our digital partner and they have been exactly that; a real partner….profound also paid great attention in their design to the personas and user journeys we target”
– Julie Carter, Head of Marketing

profound client accenture javelin group bag
accenture javelin group

“The profound team always take great pride in their work, and consistently deliver to a very high standard…I would always consider them when we need additional creative e-commerce support.”
– Simon Curd, Product Director

profound client nats aeroplane

The perfect way to bring content to life – through immersive design.

profound client majestic wine bag
majestic wine

“profound provided the creative for a major web re-development for Majestic…They took time to learn our brand, and had a good instinct for e-commerce…”
– Richard Weaver, E-Commerce Director

profound client bp oil drop

“They have deep technical knowledge of systems, always display professionalism in their work, listen to and meet the client’s needs.”
– Alsu Mardal, E&P MI Systems Lead

profound client protyre tyre

“What we’ve seen over the year is a significant increase in the revenue and profit we’re making from the website – It’s a 10-fold increase!”
– Morgan Jamison, Head of Retail Marketing

profound client b&q goggles

“They are highly responsive, quick to mobilise and always look to fully understand the business problem before offering the most appropriate solution.”
– Joanna Rob, Head of MultiChannel Development & Strategy

profound client we handbag
we fashion

Successful delivery of a e-commerce site design mobile first and that caters for product and user experience localisations across several EU countries.

let us help you deliver success

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