exactly what you need

We are a digital agency that delivers faster time-to-value, putting customer experience at the heart of all we do.

Digital and Marketing heads want more agility, freedom and flexibility to create a compelling and consistent customer experience. We help make that happen in 3 ways:

Customer Experience Transformation
We provide strategy and research on personas, customer journeys and behaviours to give you evidence-based insights. This removes bias and opinion about your customers, and better informs your UX design.

Digital Transformation
We design and build websites and ecommerce sites using next-generation systems that give freedom at the frontend for your marketers and a headache-free IT architecture.

Digital Optimisation
We provide ongoing Continuous Improvement through a roadmap of test-and-learn optimisation and digital campaign support to keep your brand engagement and conversions high.

our project approach

We are an experienced team comfortable working in an Agile framework helping clients to iterate their website design and build. So if you are familiar working with Product Backlogs, Epics, User stories, and Tasks across a defined Sprint Plan – you are in good company. Equally, for businesses that prefer a more sequential Waterfall project methodology, we can help you through the process from Discovery and Specification to Design, Construction and beyond.

Regardless of the approach, all projects benefit from good planning. At profound we are well-known for our intensive planning-led project approach that ensures a right-first-time delivery. We involve not just our senior team on every project, but you also have access to the designers and developers doing the work for smoother communication.



To start, we define your business objectives and the required project outcomes, culminating in a high-level scope for the project.



Next we work out how the project will be delivered. We provide wireframes (where relevant) and iron out the technical details. Best to have all the key-stakeholders involved at this point.



The project then gets put together through design & development. This will be run by an expert Project Manager.



We test, test, test again. Then we go-live and do some more testing. We can also do soft and hard launches for larger scale projects.

our project highlights

profound client apollo detectors

“We selected profound as our digital partner and they have been exactly that; a real partner….profound also paid great attention in their design to the personas and user journeys we target”
– Julie Carter, Head of Marketing

profound client accenture javelin group bag
accenture javelin group

“The profound team always take great pride in their work, and consistently deliver to a very high standard…I would always consider them when we need additional creative e-commerce support.”
– Simon Curd, Product Director


“Profound were instrumental in helping us with our webshop development programme. As soon as we met, it was clear they listened to our brand intent, the market we wanted to appeal to and how our users interact on a global basis.  I’ve really enjoyed working with them too as they were flexible, supportive and balanced.  Just what you need in a long term partner.”
– Chris Hanson, Computacenter Group Director of Technology Sourcing, Innovation and Industrialisation


“The attention to detail, speed of response and knowledge that they displayed during this process has been very much evident in the work they have produced for us to date. We are looking forward to continuing to work with Profound into future projects.”
– Jonathan Pearson, Saint Gobain Group Project Manager

profound client nats aeroplane

The perfect way to bring content to life – through immersive design.

profound client majestic wine bag
majestic wine

“profound provided the creative for a major web re-development for Majestic…They took time to learn our brand, and had a good instinct for e-commerce…”
– Richard Weaver, E-Commerce Director

profound client protyre tyre

“What we’ve seen over the year is a significant increase in the revenue and profit we’re making from the website – It’s a 10-fold increase!”
– Morgan Jamison, Head of Retail Marketing

profound client b&q goggles

“They are highly responsive, quick to mobilise and always look to fully understand the business problem before offering the most appropriate solution.”
– Joanna Rob, Head of MultiChannel Development & Strategy

profound client we handbag
we fashion

Successful delivery of a e-commerce site design mobile first and that caters for product and user experience localisations across several EU countries.

let us help you deliver success

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.