About us

We are profound.

faster digital success

We help B2B businesses and B2C brands deliver faster time-to-value from their digital efforts and successfully navigate a digital transformation.

From front end experiences to agile, next-generation back end technologies, we help drive more engagement or online sales using a pragmatic, customer-centred approach. Using customer insight we create compelling UX designs, and build highly effective websites, mobile apps and eCommerce sites.

Customer Experience – the “Front End” 

Clients are attracted to us for our very strong pedigree in user experience (UX) and creative design. This complements our Customer Experience practice that helps you understand and refine customer journeys, embed user testing, and use real customer evidence to remove the bias and opinion that blights many UX design or content decisions. We also provide front end development.

Making it all Work – the “Back End” 

Delivering a great customer experience needs a flexible IT architecture that feeds elegantly into front-end websites, eCommerce sites, multiple channels and devices, so we use the best next-generation technologies to handle that, whilst giving marketers the freedom to be creative on the front end. We provide and integrate web CMS, Digital Asset Management (DAMs), Ecommerce and Product Information Management (PIM) systems.

Trust – brands we work with

We are widely considered a “safe pair of hands” – the trusted partner for businesses like Unilever, Saint-Gobain, Omnicom Group, Barnett Waddingham,  PHD Media, LGC Genomics, Protyre, Computacenter and Accenture. This is reinforced by long-standing relationships where we deliver Continuous Improvement – an account-managed service supporting digital marketing teams with a test-and-refine roadmap linked to strategic objectives.

We bring over 20 years of digital and customer experience pedigree to provide the insights, design and technical expertise that will help your Marketing, Digital and IT teams achieve their objectives. This can include:

  • Customer Experience (CX) Design Innovation
  • UX Design for websites, portals, mobile apps
  • Technical development and integration
  • Ongoing optimisation for continuous improvement

Passion and Flexibility

We are a passionate team that cares about delivering successful business outcomes and if that means delivering an end-to-end project – we will, and if it means enhancing your internal teams and partners with any of our discrete skills, we are perfectly comfortable with that model too.

Above all, clients like us because we are likeable, talented, effective and we add value.

the management team

A friendly bunch of clever people that bring a technical, creative, project management and marketing talent mix together. Our directors have all run their own successful businesses independently and now bring their expertise together as profound.

we are creative

Great design creates great experiences. Our creative team brings together print and digital experience to produce practical yet beautiful creative work. A strong planning-led approach with wireframes, user-journey workshops and UX knowledge means your digital project achieves it’s outcomes through design.

Our creative services are unique in that we can provide creative support if you have a preference for another (or in-house) system integrator for your project. We’ve worked with a number of other agencies and in-house teams to support their development processes with creative-led thinking.

we are technical

We provide extensive experience and a safe choice for your technical development. This may involve complex  integration, bespoke development, CMS deployment, or more advanced innovations. We use .NET,  PHP, front-end (HTML/CSS) and a host of other language skills, so we can advise on the best platform, language and project approach for you.

We are a Gold Certified Microsoft Partner, and we also partner with leading next-generation cloud-native headless platforms for ecommerce, content management, digital asset management and personalisation systems, so if you need a flexible API-driven approach to your architecture we can add real value.

we are digital marketing success

SEM, SEO, UX, PPC, hashtags and snapchats. We make the world of digital marketing make sense.

Skilled in assisting organisations create and execute goal-orientated strategies that relate to the business needs – we can help you optimise existing channels and explore new ones. We have a strong pedigree in B2B and B2C e-commerce and, working with a number of specialists, we can also provide services and strategy around online advertising, social media, e-marketing, content personalisation and search engine optimisation.

some of our clients

We work with a range of clients big, small, B2B and B2C. Some of our more well-known clients include:

Cup a Soup
Graham The Plumbers' Merchant
Javelin Group
Majestic Wine

let us help you deliver success

Contact Us

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