About us

We are profound.

digital success. delivered.

We help B2B and B2C brands get more interaction, engagement or online sales using a pragmatic, customer-centred approach to Customer Insight. We then use this foundation to create compelling UX designs, and to build highly effective websites, mobile apps and eCommerce sites.

Clients are attracted to us for our very strong pedigree in user experience (UX) and creative design (built on evidence-based customer insight), coupled with an equally strong depth of technical and development expertise.

We are the trusted partner for businesses like Unilever, Saint-Gobain, Omnicom Group, Marshalls plc, PHD Media, Computacenter and Accenture. This is reinforced by long-standing relationships where we deliver Continuous Improvement – an account-managed service supporting digital marketing teams with a test-and-refine roadmap linked to strategic objectives.

We bring over 20 years of digital and customer experience pedigree to provide the insights, design and technical expertise that will help your Marketing, Digital and IT teams achieve their objectives. This can include:

  • Customer Experience (CX) Design Innovation
  • UX Design for websites, portals, mobile apps
  • Technical development and integration
  • Ongoing optimisation for continuous improvement

We are a passionate team that cares about delivering successful business outcomes and if that means delivering an end-to-end project – we will, and if it means collaborating with internal teams or suppliers for specific expertise (such as CX or UX design), we are perfectly comfortable with that model too.

Above all, clients like us because we are likeable, talented, effective and we add value.

the management team

A friendly bunch of clever people that bring a technical, creative, project management and marketing talent mix together. Our directors have all run their own successful businesses independently and now bring their expertise together as profound.

we are creative

Great design creates great experiences. Our creative team brings together print and digital experience to produce practical yet beautiful creative work. A strong planning-led approach with wireframes, user-journey workshops and UX knowledge means your digital project achieves it’s outcomes through design.

Our creative services are unique in that we can provide creative support if you have a preference for another (or in-house) system integrator for your project. We’ve worked with a number of other agencies and in-house teams to support their development processes with creative-led thinking.

we are technical

We provide extensive experience and a safe choice for your software project. This may require complex  integration, bespoke development, CMS deployment, or more advanced innovations. We are a .NET development house with PHP, front-end (HTML/CSS) and a host of other language skills, so we can advise on the best platform, language and project approach for you.

We are a Gold Certified Microsoft Azure Partner, skilled in all aspects of the Azure platform (from migration to ongoing optimisation). If you are moving your applications, servers, databases or websites to the cloud, we’ll help you save cost, reduce IT overheads and get it right first time. We are also a Microsoft Gold Application Development Partner – helping clients design and build bespoke line-of-business applications where an existing technical solution does not already exist.

we are digital marketing success

SEM, SEO, UX, PPC, hashtags and snapchats. We make the world of digital marketing make sense.

Skilled in assisting organisations create and execute goal-orientated strategies that relate to the business needs – we can help you optimise existing channels and explore new ones. We have a strong pedigree in B2B and B2C e-commerce and, working with a number of specialists, we can also provide services and strategy around online advertising, social media, e-marketing, content personalisation and search engine optimisation.

some of our clients

We work with a range of clients big, small, B2B and B2C. Some of our more well-known clients include:


let us help you deliver success

Contact Us

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