Support

keep succeeding

we are your support team

Our ongoing support and digital marketing packages vary in their nature depending on whether they are for web, mobile or custom software. What remains consistent is our responsiveness, high standard of care and clear expectation setting. Typically we act as an extension of your team working collaboratively and proactively to ensure what we have delivered performs in an optimal fashion. Our reputation for reliability means we are also often called upon to pick up or rescue a struggling client project or website and we are happy to discuss any specific help you may need.

we can help you

marketing-retainers

marketing retainers

technical-maintenance

technical maintenance

website-support

website support

digital marketing retainers

Whilst many of our clients handle things like social, SEO & PPC in-house or through another agency, sometimes monitoring the performance of these campaigns needs a second pair of eyes. Most of our clients use our strategic marketing services on a retained basis to help measure performance, track user behaviour and work out what all the data means in real business terms. The marketing retainers are often combined with a monthly “pot of hours” to implement any enhancements/changes that are identified in the reporting.

technical maintenance

Maintaining your website, mobile app or software is critical to ensuring customers enjoy the best experience.

Our maintenance programmes typically blend proactive monitoring of links, forms and integrations as well as checking that the site is alerted to any software updates from the CMS provider or associated plug-ins.

We also provide enhancements within an agreed monthly retainer framework tailored to your unique environment. This ensures that you have a pot of available time to use each month as you see fit to evolve the website or application to meet your changing needs.

profound to the rescue

If you are struggling with your website, e-commerce, custom software or mobile app, you may need a helping hand or a fresh perspective. We are often approached by clients who find their current supplier is either unresponsive, or has failed to deliver on a particular issue.

Our pedigree spans website creative and UX design, as well as software development and system integration, so we can address many of challenges you may be facing.

Whatever your current situation, even a sounding board can be useful to sanity check what you are doing. We will quickly assess your situation and provide an objective view on how to move forward to achieve the business outcome you are seeking so why not give us a call.

let us help you deliver success

Contact Us

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