terms and conditions

the legal stuff

profound’s privacy policy is clear:

Your right to privacy is very important. profound recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information. Below is a summary of our policy.

Who are we?

Registered company name: Profound Works Limited

Registered address: 1 Prisma Park, Berrington Way, Basingstoke, Hampshire, England, RG24 8GT

Registration number: 09162929

VAT number: GB198870441

What personal information do we collect?

When making a purchase with profound, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information. When you become a profound customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or unsubscribe from certain communications via your profound Control Panel.

Protecting your privacy

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take all reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

On occasion, we may need to provide your name and delivery address to third parties that profound may use for the purposes of delivering specific services to you (e.g., customer support.). We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.

profound may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Data storage in the U.K.

Any information that profound needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.

How can you update the personal information you have provided to us?

You can help profound maintain the accuracy of your information by notifying profound of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details from within your profound Control Panel or sending an email to hello@profound.works.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Information Disclosure Policy

Personal and account information

profound will not otherwise disclose its customers’ personal and account information unless profound has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of profound, profound’ customers, or others, or where profound has a good faith belief that the law requires such disclosure.

Electronic communications

profound also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that profound stores or transmits for its customers. The circumstances under which profound will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of profound and its customers;
  • it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that profound determines in its sole discretion to be valid and enforceable
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by profound and appear to pertain to the commission of a crime.

profound disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. profound will, however, review, delete or block access to communications that may harm profound, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which profound may take such action include, but are not limited to, actual or potential violations of profound’ Acceptable Use Policy.

Thank you for reading our Privacy notice.

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